You Want My Business?

December 8, 2010

Charred and Broiled

Filed under: Bad Business — youwantmybusiness @ 1:42 am
Tags: , , ,

Company: Char-Broil

Item/Department: Quantum Grill

Do they want my business? No

Late this summer I had to buy a new grill for the backyard. The one we bought 8 years ago finally died. Well, actually, I almost did. Or at least lose my eye brows. The cast iron burners had rusted into powder. Thank goodness I opened the lid, removed the grates and looked before I engaged the electric starter. It would have looked like Homer Simpson lighting his grill.

After a lot of shopping, and learning about grills, I purchased the Char-Broil Quantum Three-burner Dual Fuel Grill with Flush-lidded Sideburner. I love the grill. It does an amazing job cooking everything on it. It maybe snowing, but I am still “Grillin.”

While I love the unit, it has had a ton of problems. The Infrared tub rusted in just 2-weeks. Char-broil replaced that very quickly.  After 4 weeks, the porcelain grates began rusting and the decals around the dials began peeling off. I contacted customer service and they told me – I had to pay shipping on the porcelain  cast iron grates (those baby’s weigh a ton) and they could not replace the stainless steel grill front with the decals.  Are you kidding me? It is just four weeks into the grill. I just want the decals. Not the front. No one in that company had a solution to the decals coming off? Add to that I had to pay for their grates that were rusting?

Four Months Later – still trying to get them to fix their issues and a big no from them. Can you believe it? The thing cooks great, but they have some operational issues in making the thing.

1> Rusting Infrared Tub (the replaced)
2> Rusting Grates (they will not replace at their cost)
3> Dial Temp Decals Fell Off (they have no decals to replace them).

Looks like they charred and broiled me. You can be sure that since they really don’t want to keep me as a customer, that they won’t.

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