You Want My Business?

December 13, 2010

Sam’s Club Black Friday Surprise!

Filed under: Good Business — youwantmybusiness @ 4:15 am
Tags: , ,

Company: Sam’s Club

Item/Department: Club Store

Do they want my business? Yes

Tuesday before “Black Friday” I am grabbing last minute supplies for our holiday dinner. Walking through the store I saw something out of the corner of my eye that made me stop dead in my tracks. They had the Nintendo DSi game units out on a table for sale at the “Black Friday” sales prices. Going over to the table I had to grab two for my children. I asked the employee a few questions about the units and the sale – and whooo hooo! I was set. No need to get up early in the morning before the dairy farmers to get them.

After grabbing the needed dinner items I head to the check out. Beep, beep, beep – they scanned away on everything in my cart. Beep, beep, beep, buzzzzzzz.  Buzzzzzz. The DSi units would not scan. The cashier calls the front end manager. She comes over and says she cannot sell them to me. It is not black friday yet. I asked her why they were out on the tables, and marked with the sale prices. She could not give me an answer that made any sense. Politley I asked is she would contact the store manager and hold them for me. I waited half heartedly, expecting to hear  “No, I am sorry we cannot.”

The management team came right over, asked if these were the colors we wanted, and then our contact information. They were going to hold them for us because it was their mistake.

Surprise – they got it. They solved the problem. They wanted my business – and they got that too.

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